Our dispatch team will send you an email once your order has been dispatched with the courier’s details & consignment number for tracking your delivery. 24 7 Furniture cannot guarantee the lead times specified by the freight company. If the delivery is delayed after we have dispatched your order it is completely out of our control, we ask you contact the freight company direct with any concerns.
The freight companies 24 7 Furniture use to deliver your order are unable to specify a delivery time – they will only advise between 9am & 5pm week days. You can see by tracking the consignment on the freight company’s website when your order is on board for delivery. We can request that the delivery driver calls you before delivery, however we cannot guarantee this will happen.
We professionally package our freight to ensure it does not get damaged during transit. If an item is received damaged please email an image of the damaged item/s through to info@247 Furniture.com.au with a description and your invoice number. This must be done within 3 days of receiving the delivery. We will dispatch replacements as soon as possible if the replacement is approved and freight insurance was included.
DELIVERY NOTE: If there is no forklift on site and one is required a ‘Tailgate Unload’ will be required at an extra cost of $100.00 + GST.